Email to Voice FAQ Answers

Yes. Many contact systems will work with Email to Voice. However, you need to test yours. First, ensure that your ‘From’ email address is the same email address that you have setup through Email To Voice. This is by default the email address you used when you subscribed to Email To Voice. However, you can have us assign a different email address as the Authorized sending Email Address. Just contact us and make that request.

When you are sure the ‘From’ email address set in your Contact System is the same as the Authorized Email Address in Email To Voice, then just enter an additional email address for your contact in your Contact System as shown below, where nnnnnnnnnn is the phone number for your contact. Then go through your normal process to send your contact an email from your contact system. Select the ‘TO’ email address as the new Email To Voice address you just added, and the contact will receive a voice message, a SMS or a FAX. No special API or plugin is required to have this work.

nnnnnnnnnn@tts.message-service.org
nnnnnnnnnn@sms.message-service.org
nnnnnnnnnn@fax.message-service.org (requires an attachment)
nnnnnnnnnn@voice.message-service.org (requires an attachment)

No. You can send an email to multiple users using the same communication method through a number of ways as specified in the FAQ “How can I send a single email to multiple users?”. However, you cannot send a single email to multiple users using different communication methods; for instance sending SMS and TTS in the same email message is not allowed.

You were probably sending your Text to Speech message to nnnnnnnnnn@voice.message-service.org. You should use nnnnnnnnnn@tts.message-service.org so that Email to Voice will convert your email text to a voice message.

There are three ways to send a message to multiple users in a single email. (But, remember, that you cannot send a single email to multiple users using different communication methods.) You also cannot specify the +nnnnnnnnnn@tts.message-service.org or msg@tts.message-service.org as a CC or BCC. Refer to Tips for Email to Voice.

The three ways are

1) In the “To” address. Multiple destinations can be sent to by separating them with a “#” (ie, +4151211234#+4152211235#+4153211236@tts.message-service.org

2) In the body of the message you can use the "numbers" tag:
+4151211234
+4152211235
+4153211236

3) If you want to send to a pre loaded list, contact us and we will work with you on creating that list. Then you can send to the pre-loaded list by using the "lists" tag:

My First List Name
My Second List Name

There are three authentication methods:

1. By default, before the message is sent on to the designated recipients, the sending email address is verified to be the email address that was specified during the subscription process.

2. A Challenge Response is available upon request. Merely contact us and request this to be added to your account. This Challenge Response authentication will be set for all emails sent from your email address in your account. The way it works is once you send the email, the job is saved on our servers until an Authentication email is sent to the subscribed sender user’s email address. You then reply from your subscribed email address to confirm that you initiated the request, and then the job is sent on to the recipients from our servers.

2. You also have the ability to insert an Embedded Password. In this case, the original job request should have the line “Password=xxyyzz” in the body of the email. If this password matches your account password, then the message is sent immediately.

To learn more about the strength and workings of each of these authentication methods, refer to the How Email to Voice works.

Yes. When you subscribe to the service, you automatically get a 28 day trial and the ability to send up to 55 messages.

• Text to Speech (TTS) and SMS from your Email
• 28 Day no cost Trial with 55 free messages
• No credit card required for trial
• After trial period, a signup fee of $4.95 AUD applied toward future usage
• No monthly activity equals no monthly charges

Yes. Contact us and provide us the email address you want as the authorized email address. We will set that up for you.

The text in the email that is before four empty lines will be considered the complete message to be converted to Text or sent as a SMS. So four empty lines will identify the end of the message. Ensure there are four empty lines before the signature.

You can also ask our support staff to specify a special phrase to denote the end of the message, such as the characters at the beginning of the email signature. Just send us the request details through the Contact Us page.

Another alternative is to insert the tag at the end of the message.

Yes. Send us the number through the Contact Us page and provide proof that your company owns the number you want to show up as the caller-id. A phone bill would be appropriate proof. If you don’t have a phone bill, contact us and we will discuss alternative proof items. This is in reference to TTS (voice) messages. For SMS (Text) messages refer to another FAQ on the subject of SMS reply number.

Yes, Send us the number through the Contact US page and provide proof that your company owns the number you want to show up as the SMS Sender number. A phone bill would be appropriate proof. If you don’t have a phone bill, contact us and we will discuss alternative proof items.

Yes. You can Contact Us with another default choice for a voice. We will make the change to your setup for you. You can choose from the choices listed in the advanced capabilities of Email to Voice.

At any time, you can override the default voice by inserting the "voice" tag in the email. Remember that this is in reference to the voice used for reading the content of the email as written. Our Email to Voice service does not translate the content of the email.

Yes. The Email to Voice service retries 2 times for a busy or no answer when a TTS or Voice call is made.

Yes. This is very useful when used in conjuction with the "TwoWay" tag. When the message is sent, you can set an alternate message to be played for voice mail systems by adding it in the tags “VoiceMsg”. For example, you could add the following to the content of your email as the alternative voice mail message: "Sorry we missed you, but your order has been shipped. Please call us if you do not receive it in three days." For more information, refer to How Email to Voice works

Yes. You can specify the TO field as being phonenumber@tts.message-service.org where the phonenumber may be something like; 0455555555 for mobile or 0255555555, 0355555555, 0755555555, or 0855555555 for landline. You can also use country code, like; +6155555555@tts.message-service.org

Yes. By default, the SUBJECT field of the email is used only for reporting uses. You will see it on the monthly Usage Statements. But, you can have the SUBJECT field concatenated with the Body of the email. Contact Us and let us know you want this feature for your Account. We will change the dafault of your Account to have the SUBJECT field read as part of the message.

No. You cannot specify the nnnnnnnnnn@tts.message-service.org or msg@tts,message-service.org as a CC or BCC. It must be in the TO field.

Use the Contact Us form to let us know you want to change the billing credential for Email To Voice. We do not store your credit card information. So, we will send you a link by which you can change the credit card information securely.

You can go to the Error Code page. Contact us if we can be of any further assistance.